If you need help with logging into MyLMS.

• Click https://www.interactive-training.net/ to show the Account recovery & log-in
• Enter your email address and click ‘Confirm’to get an email with a reminder of your account details, instructions, and links to recover a forgotten username, to reset a forgotten password and to log-in to MyLMS.

If you don’t receive an email from no-reply@interactive-training.net there are some things you can do:

• Check that your email address was typed correctly. If you spot a mistake, click ‘try again’on the ‘Check your email’
• Check the junk/spam folder in your email. If you still can’t find the email, this means an account for the email address doesn’t exist at Plato Training.

Contact your training administrator for help or contact Plato Training support, using the telephone number on the contact page of the website www.platotraining.co.uk.

• Check your email for a welcome message from Plato Training

Note: If you haven’t received the welcome email, check your spam folder before telling your training administrator. Emails usually come from no-reply@interactive-training.net.

• Open and read the message then click the log-in with one click link to log-in to the Learning Management System (LMS) and your MyLMS dashboard.

Get to know your MyLMS dashboard

Your MyLMS dashboard contains:

• My Learning – Select your enrolled course and complete your training
• History & certificates – check your training history and print course certificates
• Course library – browse the full range of Plato Training’s courses
• Support – get help and ask questions
• Account – change your personal details and log out
• You may see other menu options specific to your training courses or level of access.

If your organisation is using Password level security, you can change your password in your profile.

If you have forgotten your password and cannot log-in, see Help with log-in to MyLMS.

To change your password in your profile:

• Click the ‘Account’button on the right of the menu bar at the top of the page.
• On the drop-down menu click ‘Profile’.
• Scroll down the page to the ‘Change password’

Note: If the ‘Change password’ section is not shown, your organisation will be using an alternative secure log-in method.

• Read the instructions and check the password requirements.
• Enter your new password in the Passwordand Confirm password
• Click Save changes.

Your changes will be effective immediately.

Note: You can continue to use an email log-in link to access your MyLMS training.

The default language for the Learning Management System (LMS) is English (British). There are four ways to change the language:

During a training session:

• Click ‘Change language preference’to show the list of available languages.
• In the pop-up list, click your chosen language.
• Language setting is automatically saved in your profile.

On any page:

• Scroll down to the bottom of your LMS page.
• Click the ‘globe’icon (Pic).
• In the pop-up list, click your chosen language.
• Language setting is automatically saved in your profile.

In your Profile:

• Click the ‘Account’button on the right of the menu bar at the top of the page.
• On the drop-down menu click ‘Profile’.
• Scroll down the page to the ‘Change language preference’
• Click the ‘Language’arrow to display the list.
• In the ‘Language’list click the language of your choice.
• Scroll to the bottom of the page and click ‘Save changes’.

During self registration:

• Enter your personal details in the required fields.
• Click the ‘Language’arrow to display the list.
• In the ‘Language’list click the language of your choice.
• Scroll to the bottom of the page and click ‘Create account’.

The page will refresh translated into your chosen language.

Note Content which is not English may be machine translated and is for assistive purposes only. We cannot guarantee the accuracy of translations.

Note Training video audio, Resources and Course library will not be translated.

To enrol/unenrol the learner:

• Click the ‘Users’tab on the menu bar at the top of the page to show the ‘User management’ 
• Find the user by filtering, to learn more see ‘How to use filtering to find a user’.
• Click the arrow on the right of the users details to show the menu.
• Select ‘Manage enrolment’to show the ‘Manage enrolments’
• Check the learner’s name and email address shown at the top of the page.
• Choose the course/s from the list:
• To ‘enrol’on the course click ‘Enrolled’.
• To ‘unenrol’from a course click ‘Not enrolled’.
• Scroll down and click ‘Apply enrolment changes to 1 user’.

You can send emails to users using standard templates and custom email templates. To learn how to create custom email templates, see ‘How to create custom email templates’.

Sent emails are queued and you are notified when they have been sent successfully.

To send emails to users:

• Click the ‘Users’ tab on the menu bar at the top of the page to show the ‘User management’
• Find the user by filtering, to learn more see How to use filtering to find a user.
• To select your user/s:
• For an individual user, click the check box on the left of their details.
• For a group of users, click the check box on the left of the ‘column headings’, this selects ‘all’ the users in the filtered list.
• The Action bar shows the total number of users selected and the Actions box. Click on the arrow on the ‘Actions’ box to show the menu.
• Select ‘Send email…’to open the Send email page.
• Check the correct email address or group is in the ‘To’
• Click the arrow on the right of the‘Email template’ box to show the list of available templates.
• Select a template.
• Scroll down and click ‘Send email’.

A quick way to edit many users at once is to:

• Download your users in a comma separated values (CSV) file.
• Open the CSV and apply changes to their details.
• Save the changes as a CSV file.
• Upload the changed CSV back into the LMS.

Modify the CSV file:

You can use an application like Microsoft Excel, Apple Numbers or Google Sheets to edit a CSV file. Before you start editing the user details check what information is allowed in a user CSV and validation criteria.

Upload your edited users into the LMS

To upload bulk edited users:

• Click the ‘Users’tab on the menu bar at the top of the page to show the ‘User management’
• Click ‘Add/update users’to show the ‘ADD OR UPDATE USERS’
• Click the ‘Spreadsheet’tab to show the ‘Add or update users from a spreadsheet’
• Click on ‘Select CSV file to import…’to open your local file search application.
• Navigate to your CSV file, select the filename and click ‘Open’.
• Click ‘Start upload’.

If you are not using the Plato Training CSV template, you must map your columns to LMS profile fields:

• Samples of the information in the columns from your CSV are listed on the left of the ‘Map columns’ On the right are the corresponding user profile fields.
• Check the system has mapped your CSV columns to the correct user profile fields.
• To change a mapping, click the corresponding profile field arrow to show the list and select an alternative profile field.
• To cancel a column mapping, click the corresponding profile field arrow to show the list and select ‘Nothing (skip)’.
• Scroll to the bottom of the page and click ‘Confirm column mappings’to import your CSV to the LMS.

The CSV is queued for import to the LMS and the user management page is shown.

When the import is complete a confirmation email is sent to the administrator listing results and any issues with a link to download rejections.

We recommend you download the Plato Training (CSV) template file for user upload because it avoids the need to map your columns to our user profile fields.

To download the Plato Training CSV template:

• Click the Users tab on the menu bar at the top of the page to show the User management 
• Click Add/update usersto show the ADD OR UPDATE USERS
• Click the Spreadsheettab to show the Add or update users from a spreadsheet 
• ClickDownload CSV file template the file will be saved in your local downloads folder.
• Open the CSV using a spreadsheet application.

Shareable Content Object Reference Model (SCORM) is a way of designing training course content so it can be shared with other SCORM compliant learning management systems (LMS).

This means, if you have a SCORM compliant LMS that does not offer the training courses you need, you can subscribe to Plato Training eLearning courses, create a Plato Training course SCORM package to upload into your third party LMS, then give your learners access to our courses through your third party LMS.

Contact your account manager to find out more.