Description
This course is for those who want to train others in how to identify and diffuse difficult and threatening situations involving aggression, intimidation and many other types of challenging behaviour.
The course also teaches delegates how to identify the factors that might trigger challenging behaviour as well as how to manage challenging situations using simple intervention techniques.
What's Included
- Various teaching methods
- Different learning styles
- How individuals learn and retain information.
- Giving and receiving feedback
- Presenting information.
- ‘Do’s and don’ts’ when delivering training
- Creating lesson plans
- Reflective practice
- Preparing to deliver a training session
