Description
- Customer service principles
- Understanding how to work in a customer service role.
- Communicating with customers
- Understand how to manage personal performance and development
- Principles of Social Media for business use
What's Included
- Introduction Session with the tutor to access online platforms and deal with any issues relating to IT.
- Tuesday to Thursday for 6 Weeks. 12 Hours Per Week
- The course is 3 days per week, Tuesday to Thursday for 6 weeks. Whilst remote, learners will attend interactive sessions with the tutor to gain the knowledge and skills. We post workbooks to learners homes. Some learners complete some aspects of the course at hours to suit to ensure we can work with learners who have children at home.
- The tutor is available for learners Monday to Friday.
