This course will give participants the skills and knowledge necessary to be able to recognise the different types and common causes of conflict as well as to understand who is at risk of conflict and the negative effects that conflict can have on the organisation.

Participants will also gain an understanding of strategies and methods used to prevent conflicts from occurring as well as ways to deal with confrontations and ongoing conflicts.

This course forms part of the of the care management and care leadership training but can be taken as an individual course.